Terms & Conditions

Last Updated: January 2026

These Terms & Conditions are general website terms only. All booked clients receive a separate, detailed Service Agreement which governs their individual booking.

Inclusive Language Policy

At Bonny’s Wonderland, we celebrate and welcome all individuals. While some language across our website, forms, and communications may refer to “the bride,” this terminology is used for ease and industry familiarity.

Wherever the term “bride” is used, it refers to any person or marrier — regardless of gender identity, role in the wedding, or relationship to the event. This includes grooms, marriers of all genders, clients, and members of the wedding party.

We are committed to creating a safe, welcoming, and affirming environment for everyone. If you have specific language preferences, please let us know — we are always happy to accommodate.

1. Booking & Confirmation

A booking is confirmed only once a non-refundable booking fee has been received.

Booking Fee

The booking fee secures your date and confirms your agreement to proceed with our services. This fee is non-refundable under all circumstances and is deducted from your final balance.

Payment Methods

Payments may be made via:

• Bank transfer

• Credit/debit card

• Secure online portal

Payment plans are available upon request.

2. Services Provided

We offer professional hair and makeup services for marriers and their parties, including bespoke packages.

Pricing

Pricing is based on your selected package and any agreed add-ons. Travel and call-out fees are charged separately. A detailed quotation will be issued following receipt of your completed enquiry form.

Trials/Previews

We offer both in-person and virtual trials (subject to availability).

• In-person trials are typically held at our Fort William studio or at your preferred location.

• Additional fees apply for alternative locations, weekends, or out-of-hours appointments.

Wedding Day Requirements

We provide all professional kit, including mirrors and lighting.

Clients must provide:

• A suitable table and chair

• Access to electricity

• Adequate working space

Please inform us in advance if any of these cannot be accommodated.

3. Important Information

Health & Hygiene

If a member of the party has head lice, we reserve the right to refuse service to that individual. Full charges will still apply.

It is the client’s responsibility to inform us of any allergies, sensitivities, or medical conditions prior to services. While we use professional-grade products (many vegan and cruelty-free), we cannot be held liable for allergic reactions or sensitivities.

Timekeeping

A schedule will be provided prior to the event {2-3 weeks}. All members of the party must be ready at their allocated time.

Late arrivals may:

• Be moved to the end of the schedule, or

• Forfeit their service

Full charges will still apply.

Cancellations & No-Shows

Last-minute cancellations or failure to attend on the day will be charged in full.

Reference Photos

We request photos of those receiving styling in advance to assist with preparation.

4. Equipment & Setup

We provide professional styling equipment, mirrors, and lighting.

Clients must provide:

• A clean chair

• A stable table

• Access to power

• Suitable lighting

If additional equipment is required (including checked baggage for destination travel), extra charges may apply.

5. Additional Stylists & Assistance

For larger bookings or early start times, additional stylists may be required to maintain schedule efficiency.

Assistant fees typically range from £150–£200 per assistant, depending on timings and party size. This will be discussed and agreed in advance.

6. Payment Terms

Booking Fee & Retainer

A £150 booking fee and/or a 35% retainer is required for bridal/marrier party bookings. These payments are deducted from your final balance and are non-refundable.

Final Balance

The remaining balance is due 2 weeks prior to the wedding unless a payment plan has been agreed in writing.

Failure to pay the final balance may result in cancellation of services.

7. Trials/previews

All trials are subject to availability.

In-Person Trials

Typically held Monday–Thursday between 10am–2pm at our Fort William studio.
Weekend or alternative time/location trials may incur additional fees.

Virtual Trials

Held Monday–Friday between 10am–6pm.
Sessions last approximately 30–75 minutes.

Clients must send reference images in advance. Product recommendations will be provided following the session.

8. Wedding Day Service

We operate to a structured timeline to ensure smooth delivery.

Clients must:

• Provide adequate working space

• Ensure party members are ready on time

• Inform us of any changes in advance

Refreshments

For services exceeding three hours, light refreshments are appreciated but not mandatory.

9. Larger Parties & Early Start Times

Additional stylists may be required for:

• Large wedding parties

• Early morning start times

Associated fees will always be discussed prior to confirmation.

10. Clients Under 16

We do not provide full-face makeup services for clients under 14.

Clients aged 14–16 requesting full services will be charged adult rates. If not pre-booked, these charges must be settled on the day.

11. Hair & Makeup Lessons

We offer personalised hair and makeup lessons, available in-person or virtually.

Pricing starts from £200 and includes:

• Tailored product recommendations

• A personalised product list

• A 20% product discount code

12. GDPR & Privacy

We are committed to protecting your personal data in accordance with UK GDPR regulations.

Personal data is stored securely and used solely for:

• Service delivery

• Communication

• Financial record keeping

Your Rights:

• You may request access to your personal data

• You may request correction of inaccurate data

• You may request deletion of your data (subject to legal retention requirements)

• You may opt out of marketing communications at any time