After Your Trial Confirmation
Once you’ve confirmed your trial through the booking system and completed your payment, please:

1. Enter your Trial Payment ID into the Hair/Makeup Consultation Form in your portal.
2. Add the ID to the trial booking notes (you should have received a booking confirmation email for your trial).

We recommend keeping your Trial Payment ID safe in case we need to locate your payment or request confirmation.
If you have any questions or concerns, feel free to reach out. 

Team & Stylist Allocation

All bookings are secured with Bonnys Wonderland as a company and agency, rather than with an individual stylist, unless otherwise confirmed in writing.

Stylists are carefully assigned based on location, availability, schedule logistics, travel requirements, service suitability, and the overall smooth operation of the booking. For supplier and planner-managed bookings in particular, team allocations may occasionally need to be adjusted closer to the event date to ensure the most suitable stylist and schedule arrangement for all parties involved.

While we always aim to keep the originally assigned stylist where possible, Bonnys Wonderland reserves the right to reassign or adjust team members when reasonably required for operational, scheduling, travel, illness, emergency, or logistical reasons.

Any stylist reassignment will always be replaced with an appropriately qualified team member of a similar standard and service level.

Mileage and travel costs are initially calculated based on the stylist assigned at the time of booking confirmation. These would generally only change if:

the booking details or location change,

additional services are added,

the schedule requires an earlier start time or early call-out,

or substantial logistical changes are required.

Clients booking specifically with Bonnys Wonderland are booking the overall experience, service standard, and agency team.

If a client wishes to secure a specific stylist and guarantee that no reassignment can occur (except in emergencies or circumstances outside of reasonable control), a Secured Stylist Fee may apply. This reserves that stylist exclusively for the booking and limits internal team reallocation flexibility.

Communication Policy

To ensure all booking details, schedules, agreements, travel information and service changes remain accurate and properly documented, Bonnys Wonderland operates primarily via email communication.

As we manage multiple weddings, locations, stylists and schedules simultaneously, we do not provide general client communication via personal mobile number or social media messaging.

This helps avoid lost information, misunderstandings, missed details and scheduling errors, while ensuring all communication remains organised and traceable for both parties.

Please note: Social media messages are not monitored as a primary communication channel.

Changes, requests or booking information sent via Instagram, Facebook, TikTok or text message may be missed and cannot be guaranteed as received.

All official communication, booking requests and amendments must be sent via email or the appropriate client forms/portal.

For booked clients, additional communication channels may occasionally be provided closer to the wedding day where operationally required.

We truly appreciate your understanding and cooperation with this process, as it allows us to provide the highest level of organisation and service possible.

GLOWING AURA: 

Our glowing aura page is super important for our clients. It explains everything in detail of how to prep for their hair and make up appointment and also allows us to avoid any delays for the day. This age is designed to make your and our jobs easier 🙂